CUSTOMER COMPLAINTS HANDLING PROCEDURE
Bloxham and Barlow Estate Agents and Letting AgencyComplaints Handling Policy
We are committed to providing the highest standard of service to all our clients, but to ensure that your interests are safeguarded, we offer the following:-
If you believe that you have a grievance, please write in the first instance to Mrs Cherry Hodge at the address below:
Greystones House
198-200 High Street
Worle
Weston-super-Mare
North Somerset
BS22 6JD
• The grievance will be acknowledged within 3 working days of receipt of the letter. We will enclose a copy of this procedure.
• We will then investigate your complaint thoroughly in accordance with the established ‘in house’ procedure and a written response will be forward to you within 15 days outlining our findings.
• If the complainant is dissatisfied with the result of the internal investigation, please contact the Director Mr Chris Bloxham at the address below:
Greystones House
198-200 High Street
Worle
Weston-super-Mare
North Somerset
BS22 6JD
• If the complainant is still not satisfied, you can then contact:-
The Property Ombudsman
43-55 Milford Street
Salisbury
SP1 2BP
